Customer relationship management (CRM) systems are an essential tool for businesses looking to improve customer engagement and drive sales. To get the most out of a CRM system, businesses need to ensure that customer data is accurate and up to date. That’s where customer identity and access management (CIAM) comes in. In this blog, we’ll explore how CIAM can enable a CRM system to improve customer engagement and drive sales.

Accurate customer data

One of the main benefits of CIAM is that it can help businesses collect accurate customer data. With CIAM, businesses can create and manage customer profiles that contain the information they need to personalize marketing messages and offers. This data can be used to segment customers based on their interests, preferences, and behavior, which can help businesses create targeted marketing campaigns that are more likely to result in sales.

Streamlined customer onboarding

CIAM can also enable a CRM system to streamline customer onboarding. With CIAM, businesses can create a seamless registration process that allows customers to create and manage their own profiles. This not only makes it easier for customers to interact with the business, but it also ensures that customer data is accurate and up-to-date. Additionally, businesses can use CIAM to automate the onboarding process, which can save time and improve the customer experience.

Integration with third-party systems

CIAM can also enable a CRM system to integrate with third-party systems, such as social media platforms and marketing automation tools. This integration can help businesses collect even more customer data, which can be used to improve marketing campaigns and customer engagement. For example, businesses can use data from social media platforms to create targeted ads and social media posts that are more likely to resonate with customers.

The following use case helps to illustrate the benefits CIAM can bring to your CRM system. Let’s say your CRM system has lots of customer data and you want to streamline customer onboarding through your newest digital channel. With CIAM, you can send an automated email to your customers including a deep-link that will pre-populate the registration fields resulting in a seamless onboarding which enables your customer to register in no-time and to re-validate the information you stored in your CRM system.

Enhanced security

CIAM enables a CRM system to enhance security by ensuring that customer data is protected from unauthorized access. With CIAM, businesses can use advanced authentication and authorization technologies to ensure that only authorized users have access to customer data. This can help prevent data breaches and protect customer data, which can lead to increased customer trust and loyalty.

Conclusion

In conclusion, CIAM can enable a CRM system to improve customer engagement and drive sales by providing accurate customer data, integrating with third-party systems, streamlining customer onboarding, and enhancing security. By using CIAM to collect and manage customer data, businesses can create personalized marketing messages, improve the customer experience, and increase customer loyalty. As a result, businesses that implement CIAM can gain a competitive edge and drive growth in today’s digital economy.